Serene Acuhealing (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using https://sereneacuhealing.co.uk/ or contacting us by email, social media or other means, you agree to the practices described here.
1. What Personal Data We Collect
We may collect the following information when you interact with us:
• Name
• Email address
• Telephone number
• Address (if provided)
• Date of birth (if relevant for treatment)
• Information you include in messages or booking enquiries
• Appointment details and treatment history
• Website usage data collected through cookies (see Cookie Policy)
We only collect information that is necessary to provide our services or respond to your enquiries.
2. How We Collect Your Information
We collect information when you:
• Contact us through the website, email or social media
• Book an appointment or request information
• Complete a form or sign up for updates
• Interact with our website (cookies, analytics, IP address)
We may also receive information if someone contacts us on your behalf (e.g., booking for a family member).
3. How We Use Your Information
We use your personal data to:
• Respond to enquiries
• Manage appointments and provide treatments
• Send appointment confirmations or updates
• Improve our website and services
• Meet legal, insurance or regulatory requirements
We do not sell your data or use it for unrelated marketing.
4. How We Store and Protect Your Information
We take appropriate technical and organisational measures to protect your data, including secure systems, password protection and limiting access to authorised personnel only.
We keep your information only for as long as necessary to provide services or meet legal obligations.
5. Sharing Your Information
We may share your information with:
• Service providers who help operate our website or booking system
• Legal or regulatory bodies if required by law
We do not share your information with third parties for advertising or external marketing.
6. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate information
• Ask for your data to be deleted (where legally possible)
• Withdraw consent for communications
• Request details about how your data is used
To exercise your rights, contact: sereneacuhealing@yahoo.com
7. Cookies
We use cookies and similar technologies to improve your experience on our website. For full details, please see our Cookie Policy.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Serene Acuhealing
50 Hill Rise
Richmond, TW10 6UB
London, UK
When you visit or interact with our website, services, applications, tools or messaging, we and our authorised service providers may use cookies, web beacons and similar technologies. These help make your experience better, faster and safer, support advertising, and allow us to continuously improve our website and services.
We hope the information below gives you clear and comprehensive details about the technologies we use and why we use them. If you have any further questions, please review our Privacy Policy or contact us at sereneacuhealing@yahoo.com.
YOUR CONSENT
By continuing to use and navigate our website, services, applications, tools or messaging, you agree to our use of cookies, web beacons and similar technologies as described here and in our Privacy Policy. If you do not wish to accept these technologies, please see the options below for managing, controlling or deleting them.
WHAT ARE COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES?
These technologies are small data files placed on your computer, tablet, mobile phone or other device (“device”). They allow us to record information when you visit or interact with our website, services, applications, messaging or tools.
Although often referred to collectively as “cookies,” each technology works slightly differently:
Cookies:
Small text files stored in your browser or device. They allow a website to recognise your device or browser.
Types of cookies include:
• Session cookies – expire when you close your browser and link your actions during that session.
• Persistent cookies – stored between sessions to remember your preferences.
• First‑party cookies – set by the website you are visiting.
• Third‑party cookies – set by another domain providing content or services on the site.
Web beacons: Small files (also called pixels, image tags or script tags) that may work with cookies to identify users and provide anonymised behavioural data.
Similar technologies: Technologies such as local storage, HTML5 cookies or flash cookies. These may operate across browsers and sometimes require management through your device settings. We do not use these technologies to store information for targeted advertising.
WHAT TYPES OF COOKIES WE USE & WHY
Our cookies, web beacons and similar technologies serve several purposes:
Strictly Necessary / Essential:
Enable core website functions such as security and navigation. These do not collect information for marketing. Without them, certain services cannot be provided.
Performance:
Collect anonymous information about how visitors use our website (e.g., pages visited, errors encountered). This helps us improve performance and understand user interests.
Functionality:
Remember your preferences and provide enhanced features to improve your visit.
Advertising:
First‑ or third‑party technologies may be used to deliver content or advertisements relevant to your interests and to measure their effectiveness.
HOW TO MANAGE, CONTROL OR DELETE COOKIES
You can block cookies by adjusting your browser settings. However, blocking all cookies (including essential ones) may limit your ability to use certain features of our website.
Unless you change your browser settings to refuse cookies, our system will set cookies when you visit our site.
As described in our Privacy Policy, we do not currently respond to “Do Not Track” signals.
Browser cookie settings can usually be found in the “options” or “preferences” menu. These links may help:
• Internet Explorer
• Firefox
• Chrome
• Safari
If you wish to withdraw your consent at any time, you will need to delete your cookies through your browser settings.
MORE INFORMATION ABOUT COOKIES
General information about cookies, including how to delete or block them:
http://www.allaboutcookies.org
Information about behavioural advertising and online privacy: http://www.youronlinechoices.eu
ICC UK Cookie Guide: http://www.international-chamber.co.uk (international-chamber.co.uk in Bing)
Serene Acuhealing 50 Hill Rise, Richmond TW10 6UB
Nurse‑led acupuncture specialising in pelvic health, continence, fertility, hormonal balance and pain management.
Call or WhatsApp: 07356 093650